Troubleshooting Guides


Q: Control panel does not power up
A: Unit is not plugged into a working outlet (110 VAC)- Check the outlet to ensure it is working or plug into alternate source
A: Main fuse on control panel- Replace fuse with 15 amp fuse only
A: 450° limit switch tripped- Unplug unit and reset the limit switch by pushing in on the button (FEC300 Reset is on the left side of the smoker by the control panel while the FEC500 and FEC750 Reset is on the front panel below the fuse)

Q:Rotisserie is not rotating with foot pedal but does rotate during the cook mode
A: Foot pedal is not plugged in correctly -Plug in foot pedal

Q: Rotisserie does not function in cook mode but does function with foot pedal
A: Door switch - Ensure that the door is closed, and the switch is contacted

Q: Rotisserie is not working at any time
A: Rotisserie drive problem -Unplug unit -Remove electrical/mechanical service panel -Confirm that the chain drive is in place and tight -Confirm that the drive belt from the motor to the gearbox is in place and tight -Check fuse and replace with 7 amp fuse

Q: Fire goes out during operation
A: Pellet hopper is empty -Inspect hopper and clean pellet dust out and fill with pellets
A: Auger motor is turning but the auger is not turning --Check shear pin between auger and motor-replace if broken
A: Not enough intake air -Check auger for bindingclear cause of binding (such as jammed pellets) -Check air intake air fan-if not turning, contact Customer Service -If fan is turning, refer to installation instructions and verify that the vent pipe is properly installed

Q: Fire does not light
A:Excessive pellet feed -Pellet auger is not cycling, Contact Customer Service
A:Pellet Hopper is empty -Inspect hopper and clean pellet dust out, then fill with pellets
A: Switch on pellet hopper is not in contact with the lid -Clear pellets so the lid will fully close or adjust the switch to make contact with closed hopper lid
A: Dirty fire pot -Open firebox and clean fire pot and try to restart unit -Open pellet hopper lid and push the start button
A:Trouble with igniter -Open the firebox and feel over the pot. If the pot is hot, the igniter is fine. If pot is cold, contact Customer Service. -You can manually light the unit also-see procedure in startup section
A: Not enough intake air -Check air intake fan-if not turning, contact Customer Service -If fan is turning, refer to the installation instructions and verify that the vent pipe is properly installed
A: Oven temperature is over 130°F -Light manually or wait for oven to cool


Q: Uneven Cooking
A: Imporper meat loading- See loading instruction

Q: Strong grease fume or "charcoal" flavor
A: Excessively dirty oven -See Shut Down and Maintenance Instructions

Q: Meat sticks to lower grill
A: Heavy “blanket” loading -Load with ample room for upward passage of heat

Q: Smoke is coming from the top of the door
A: This is normal -No need to change

Q: Product gets too done on the bottom grill; product on top grills is raw or underdone
A: Improper loading- Load lighter at the bottom for efficient heat and smoke circulation

Q: Door alarm sounds when door is closed

Q: Poultry is too dark or skin is bitter; Fish is too dark
A: Too much wood- use less wood

Q: Dry product
A: Oven humidity is too low -Increase heat, decrease time -Cook with fattier product -Use a Cookshack Flavor Reservoir (Part PM015)


Q: Smoker keeps tripping GFI
A: Plug in your smoker to a non GFI and let it run for 1 hour, then plug back into the GFI outlet